{"id":3196,"date":"2023-11-07T10:14:51","date_gmt":"2023-11-07T09:14:51","guid":{"rendered":"https:\/\/extraswp.com\/?post_type=product&#038;p=3196"},"modified":"2026-01-31T12:41:56","modified_gmt":"2026-01-31T11:41:56","slug":"totaldesk-helpdesk-live-chat-knowledge-base-ticket-system","status":"publish","type":"product","link":"https:\/\/extraswp.com\/fr\/product\/totaldesk-helpdesk-live-chat-knowledge-base-ticket-system\/","title":{"rendered":"TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &#038; Ticket System"},"content":{"rendered":"<p><strong>TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &amp; Ticket System<\/strong>\u00a0es una soluci\u00f3n todo en uno de helpdesk para WordPress, incluyendo un sistema de tickets con notificaci\u00f3n, chat en vivo, base de conocimientos e informes y con integraci\u00f3n para WooCommerce, Envato y Slack. Contiene todas las funcionalidades relativas a soporte que puedas necesitar.<\/p>\n<h2>Caracter\u00edsticas de\u00a0<em>TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &amp; Ticket System<\/em><\/h2>\n<ul>\n<li>Sistema de tickets de soporte:\n<ul>\n<li>Tres formularios diferentes de apertura de ticket<\/li>\n<li>Dos roles: agente y solicitante<\/li>\n<li>P\u00e1gina de mis tickets<\/li>\n<li>Establecer valores por defecto para nuevos tickets<\/li>\n<li>Establecer tipos de ticket personalizados<\/li>\n<li>Establecer Proyecto\/Sistema personalizados para tickets<\/li>\n<li>Soporte para adjuntos<\/li>\n<li>Notificaciones<\/li>\n<li>Formulario para comentarios en tickets WYSIWYG y HTML<\/li>\n<li>Respuestas guardadas<\/li>\n<li>Sistema de hist\u00f3ricos<\/li>\n<li>Exportaci\u00f3n en XLS<\/li>\n<li>Visualizaci\u00f3n r\u00e1pida de tickets<\/li>\n<\/ul>\n<\/li>\n<li>Notificaciones:\n<ul>\n<li>Notificaciones por correo electr\u00f3nico<\/li>\n<li>Notificaciones de escritorio<\/li>\n<li>Notificaciones por Slack<\/li>\n<li>Notificaci\u00f3n cuando se crea un ticket<\/li>\n<li>Notificaci\u00f3n cuando alguien contesta<\/li>\n<li>Notificaci\u00f3n cuando cambia el estado<\/li>\n<li>Notificaci\u00f3n cuando se asigna un agente<\/li>\n<\/ul>\n<\/li>\n<li>Chat:\n<ul>\n<li>Comenzar chat con un nuevo asunto (nuevo ticket)<\/li>\n<li>Introducir chat con un ID de ticket concreto<\/li>\n<li>Enviar un mensaje (nuevo ticket) cuando no hay agentes conectados<\/li>\n<li>Cada conversaci\u00f3n de chat queda guardada<\/li>\n<\/ul>\n<\/li>\n<li>Base de conocimientos:\n<ul>\n<li>Crear una FAQ basado en un ticket<\/li>\n<li>Agrupar FAQs por temas<\/li>\n<li>Establecer iconos personalizados para los temas<\/li>\n<li>B\u00fasqueda en vivo en las FAQ<\/li>\n<li>Seguimiento de visualizaciones de FAQs<\/li>\n<li>3 widgets<\/li>\n<li>Ordenar FAQs por visualizaciones\/popularidad<\/li>\n<li>2 dise\u00f1os (lista, caja)<\/li>\n<\/ul>\n<\/li>\n<li>Informes:\n<ul>\n<li>Tickets por agente<\/li>\n<li>Tickets por estatus<\/li>\n<li>Tickets por tipo<\/li>\n<li>Tickets por sistema<\/li>\n<li>Tickets por a\u00f1o<\/li>\n<li>Tickets por mes<\/li>\n<li>Tickets por mes y a\u00f1o<\/li>\n<\/ul>\n<\/li>\n<li>Integraciones:\n<ul>\n<li>WooCommerce<\/li>\n<li>Envato<\/li>\n<li>Slack<\/li>\n<\/ul>\n<\/li>\n<li>Soporte para\u00a0WPML<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<div id=\"version\"><strong>T\u00e9l\u00e9charger\u00a0<em>TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &amp; Ticket System<\/em> versi\u00f3n 1.8.1<\/strong><\/div>\n<div id=\"ventajas\">\n<ul>\n<li>Por s\u00f3lo\u00a0<span class=\"woocommerce-Price-amount amount\"><bdi>4,99<span class=\"woocommerce-Price-currencySymbol\">\u20ac<\/span><\/bdi><\/span>\u00a0obtienes el plugin original<\/li>\n<li>T\u00e9l\u00e9chargement imm\u00e9diat apr\u00e8s paiement, sans attendre<\/li>\n<li>Exactement les m\u00eames fichiers distribu\u00e9s par CodeCanyon<\/li>\n<li>Vous pouvez utiliser le plugin sur autant de sites Web que vous le souhaitez<\/li>\n<li class=\"translation-block\">Vous recevez des fichiers intacts et non modifi\u00e9s (pas de <i lang=\"fr\">annul\u00e9s<\/i> ni de <i>cracks<\/i>)<\/li>\n<li>Fichiers 100 % propres et sans virus\u00a0<i class=\"fa fa-shield-alt escudo\" aria-hidden=\"true\"><\/i><\/li>\n<\/ul>\n<\/div>","protected":false},"featured_media":4665,"template":"","meta":[],"product_cat":[20],"product_tag":[],"class_list":["post-3196","product","type-product","status-publish","has-post-thumbnail","product_cat-plugins-premium","first","instock","downloadable","virtual","taxable","purchasable","product-type-simple"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Plugin TotalDesk - Extras WP<\/title>\n<meta name=\"description\" content=\"Descarga el plugin TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &amp; Ticket System, una soluci\u00f3n todo en uno de helpdesk para WordPress, incluyendo un sistema de tickets con notificaci\u00f3n, chat en vivo, base de conocimientos e informes y con integraci\u00f3n para WooCommerce, Envato y Slack. 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